Legal
1.1. "Deliverables" means any work product created and provided by Lextrous to the Customer under a confirmed engagement, including but not limited to SEO audits, content, landing pages, CRO reports, and email campaigns.
1.2. "Services" means any service offering made available by Lextrous, whether on a project basis or ongoing monthly engagement, as agreed in writing between the parties.
1.3. "Customer IP" means any trademarks, logos, brand assets, domain names, marketing collateral, and other materials owned by the Customer and provided to Lextrous for the purpose of delivering Services.
1.4. "Lextrous IP" means all methodologies, frameworks, templates, processes, and materials created or owned by Lextrous, excluding Deliverables for which full payment has been received.
1.5. "Intellectual Property Rights" means patents, copyrights, trademarks, trade secrets, and all other intellectual property rights of a similar nature anywhere in the world.
1.6. "Fee" means the amount payable by the Customer to Lextrous for the Services as agreed in writing.
1.7. "Trial Engagement" means a single, scoped project provided by Lextrous to a prospective Customer at no charge, for the purpose of evaluating Lextrous's services prior to any paid engagement.
Lextrous will provide the Services as agreed in writing between the parties. All Deliverables will be provided in accordance with these Terms. We will perform our obligations to the standard of reasonable professional care, provided that you give us all necessary information, access, and cooperation on a timely basis.
We may use employees, contractors, and contributors at our discretion to fulfil our obligations. This does not affect the nature of our commitment to you.
You agree to provide us, on a timely basis, with all reasonable information and cooperation necessary to perform the Services — including but not limited to access to relevant accounts, timely feedback on Deliverables, and accurate briefs. Any delays caused by your responsiveness may affect delivery timelines, and we will not be liable for delays attributable to you.
Prior to any paid engagement, Lextrous may offer a prospective Customer a single Trial Engagement at no cost. The scope of the Trial Engagement will be agreed in writing before work begins. The Trial Engagement is provided as-is, with no guarantee of a particular outcome, and does not constitute a commitment by either party to enter into a paid engagement. Lextrous retains the right to decline a Trial Engagement at its discretion.
All paid Services are invoiced and payable in advance on a monthly basis. Engagement begins upon receipt of payment. There are no long-term contracts or lock-in periods. Either party may discontinue the engagement at the end of any paid month by providing written notice prior to the next billing date.
Payments are processed via Stripe, Razorpay, or Wise, depending on the Customer's location and preference. By making a payment you agree to the applicable terms of the payment processor used.
We do not offer credit. We do not invoice in arrears. We do not offer deferred payment arrangements.
For our refund and cancellation position, please refer to our Refund and Cancellation Policy.
6.1. Licence from you. You grant Lextrous a non-exclusive, royalty-free licence to use, reproduce, and work with the Customer IP solely as necessary to perform the Services. We will not use your Customer IP for any other purpose.
6.2. Licence to you. Upon receipt of full payment for a given month's Services, Lextrous grants you full ownership of the Deliverables produced during that period. Prior to full payment, no licence or ownership of Deliverables is granted. You may not use, publish, or distribute any Deliverable for which payment has not been received.
7.1. Customer IP. We acknowledge that Customer IP belongs to you. Nothing in these Terms transfers ownership of Customer IP to Lextrous. We will not misuse or misappropriate your Customer IP.
7.2. Lextrous IP. You acknowledge that Lextrous IP — including methodologies, frameworks, and processes — belongs to Lextrous. Nothing in these Terms transfers ownership of Lextrous IP to you. Where you provide feedback or suggestions regarding our Services, we may use such feedback freely without obligation to you.
Each party agrees to keep confidential all non-public information received from the other party in connection with the Services, and to use such information only for the purposes of performing or receiving the Services. This obligation survives termination of the engagement. Lextrous will not disclose the identity of its Customers to any third party without prior written consent. We operate exclusively on a white-label basis and will not represent ourselves as being connected to you or your clients in any public-facing context.
These Terms apply to all engagements between you and Lextrous. Either party may end a monthly engagement by providing written notice prior to the next billing date. Lextrous may terminate immediately if: (i) you fail to make payment when due; (ii) you breach these Terms and fail to remedy the breach within 10 days of written notice; or (iii) your instructions or use of our Services would require Lextrous to violate any applicable law.
Upon termination, Lextrous will have no obligation to deliver further work. Deliverables completed and paid for prior to termination remain yours.
You agree not to engage Lextrous to produce content or services that: infringe any third-party intellectual property rights; are defamatory, obscene, or unlawful; are designed to deceive consumers; or violate any applicable law or regulation. If we become aware that any Deliverable may violate applicable law or third-party rights, we reserve the right to refuse delivery and terminate the engagement.
11.1. Mutual. Each party represents that it has the authority to enter into and perform its obligations under these Terms.
11.2. Customer. You represent that Customer IP and any materials or briefs you provide do not infringe any third-party rights, and that you will not knowingly direct us to produce content that violates any law or third-party rights.
11.3. Lextrous. We represent that our Services will be performed with reasonable professional care and skill. If a Deliverable materially fails to meet the agreed scope, we will, at our discretion, revise it or refund the pro-rated fee for the affected work. This is your sole remedy for a breach of this warranty.
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, LEXTROUS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LEXTROUS DOES NOT WARRANT THAT SERVICES WILL ACHIEVE ANY PARTICULAR SEARCH RANKING, REVENUE OUTCOME, OR BUSINESS RESULT. SEO AND MARKETING SERVICES ARE SUBJECT TO VARIABLES OUTSIDE LEXTROUS'S CONTROL, INCLUDING SEARCH ENGINE ALGORITHM CHANGES, MARKET CONDITIONS, AND THIRD-PARTY PLATFORM POLICIES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEXTROUS'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO LEXTROUS IN THE THREE (3) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL LEXTROUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE OR PROFITS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Each party agrees to defend, indemnify, and hold harmless the other party from any claims, losses, or damages arising from: (i) its breach of these Terms; or (ii) its infringement of any third-party intellectual property right in materials it has provided.
By engaging our Services, you agree to the terms of our Privacy Policy, which is incorporated into these Terms by reference.
16.1. Governing law. These Terms are governed by the laws of the State of Karnataka, India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Karnataka, India.
16.2. Entire agreement. These Terms, together with any written engagement confirmation, constitute the entire agreement between the parties with respect to the Services and supersede all prior understandings.
16.3. Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16.4. No agency. Nothing in these Terms creates an agency, partnership, or joint venture between the parties.
16.5. Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. Lextrous may assign its rights in connection with a merger, acquisition, or sale of substantially all of its assets.
16.6. Force majeure. Neither party shall be liable for delays caused by circumstances beyond its reasonable control, provided it notifies the other party promptly and makes reasonable efforts to resume performance.
16.7. Notices. Notices under these Terms may be sent by email to the addresses on record. Legal notices to Lextrous should be directed in writing to: Lextrous, A3, Pramur Begonia, 8th Main, Vani Vilas Layout, Mysore – 570002, Karnataka, India.
16.8. Modifications. We reserve the right to update these Terms from time to time. Continued use of our Services after notification of changes constitutes acceptance of the updated Terms.
16.9. Third-party services. Our Services may involve the use of third-party tools and platforms. Your use of those tools is subject to their respective terms. Current third-party services include: Google Analytics, Microsoft Clarity, Stripe, Razorpay, Wise, Tally, and Google Workspace.
For questions about these Terms, contact us at support@lextrous.com.